The balance of decisions made by humans vs robots/AI is changing.....

The Guardian Opinions article below is a fascinating read - even more so because it was written completely by a robot.....

The short op-ed discusses 'why humans have nothing to fear from AI'.   The well-crafted article puts forward structured arguments and a range of different ideas.  It is a great example of how AI can assimilate data and ideas, and then present it back to humans - stimulating them to think differently and potentially influence the direction they are going and the actions they take.

The interesting element here is harnessing that analytical capability and leveraging that volume processing power to support a real purpose.  The AI can learn and analyse but the real magic comes when industry and topic experts set the right mission statement for the AI to chase - building trust in the insight provided by editing the outputs when needed and refining how the data is used to align with the objectives.

It is exciting watching my analytics team as they buzz with ideas of how to enhance the Intertek expertise with valuable and trusted insight.  Always keeping the focus on:

• The stakeholder using the analytics
• Their objective
• The insight we create
• The action the stakeholder can take to deliver against their objective

We are not a team of robots ..... but we are certainly using AI to help our industry experts leverage the data from 100s of 1000s of audits and from even more audit findings, and convert that into consumable insight for our clients.  Thus supporting our clients exciting quality, safety, and sustainability goals.

The end of the Guardian article points out that their robot wrote 8 drafts of the op-ed, but it was their editing team (their experts) who took those AI driven outputs and created an interesting article.  Similarly, I think we all need to learn how to combine the capabilities of AI with the expertise of humans to help us make ever better decisions. It's an exciting time ahead......