Adapting to Internet Outages: Preparing for the Future

Exploring the effects of internet shutdowns and strategies for business continuity planning.

In July 2024, Bangladesh faced a significant internet outage that affected millions of people, cutting off access to essential online services and impacting their daily lives. Internet shutdowns can have severe consequences, especially in a world where we depend so heavily on digital connectivity.

Social Issues During the Outage

The internet outage caused numerous social problems in Bangladesh. People couldn't communicate with their families or access vital information, leading to feelings of isolation and confusion. Students could not attend online classes, affecting their education. Additionally, many individuals faced difficulties recharging their pre-paid electricity meters online, leading to home power disconnections.

The protests that contributed to the internet shutdown were sparked by dissatisfaction with a quota system for government jobs, and the government responded by shutting down the internet to control the situation. 

Business Impacts

Businesses in Bangladesh faced significant challenges during the internet outage. Banks struggled to process transactions, leading to delays and financial losses. Companies relying on online systems couldn't operate efficiently, and supply chains were disrupted. Many businesses experienced a drop in productivity as employees couldn't access the internet for work.

Building Business Continuity Plans (BCP)

To prepare for future disruptions, businesses can adopt a Business Continuity Plan (BCP). This involves identifying critical services, assessing risks, and developing strategies to ensure operations can continue during outages. Key steps may include:

• Offline Capabilities: Implement offline solutions for essential services, like using SMS-based recharging for pre-paid meters.
• Alternative Communication: Establish backup communication channels, such as radio or SMS alerts, to keep people informed.
• Risk Management: Regularly assess potential risks and update plans to address new challenges.
• Training and Awareness: Educate employees about emergency procedures and conduct regular drills to test readiness.

By implementing these strategies, businesses can minimise the impact of internet shutdowns and ensure essential services remain operational. This proactive approach can help society cope with future disruptions, protecting both social well-being and economic stability.

For more information on how Intertek can support with your organisation's business continuity plan, please visit ISO 22301 | Business Continuity Management Systems (intertek.com).