Importance of Quality Management

“Quality management” ensures superior quality products and services". 

Quality of a product can be measured in terms of performance, reliability and durability. Quality is a crucial parameter which differentiates an organization from its competitors.

This may seem simple enough. However, it is essential that certain obstacles are overcome for your QMS to be successful. With this in mind, ask yourself the following questions:

1. Do the same mistakes keep on being repeated?
2. Is there lack of visibility between each of your departments?
3. Do you have a high customer churn rate, negative customer reviews or perhaps a declining bottom line?

A QMS enables a business to protect its reputation, accelerate change and meet customer needs. It helps you to demonstrate governance, risk and compliance best practices.

Many customer service teams are set up to fail. There is a culture of keeping the issues and information around customer complaints or feedback solely within the customer service team. 

Most organizations who manage customer feedback in their QMS reduce the number of complaints and issues raised because there is a pre-emptive approach, the root cause is addressed and there is a culture of openness and collaboration.

Last but not the list, quality management ensures that you deliver products and services as per promises made to the customers through various modes of promotions.

To learn more on how to implement a quality management systems or to get certified please visit ISO 9001 - Quality Management Systems (intertek.com).