As an auditor information security management systems and IT service management systems, I have witnessed a lot of change in the last three years. However, there is an immeasurable paradigm shift that has taken place in the market since the COVID pandemic has disrupted the way the world works.

Much like buying books shifted when the internet offered Amazon, the COVID marketplace and industry shifted from brick and mortar business to remote laptop connectivity from a couch or a kitchen table almost overnight. People began telecommuting in slippers and bathrobes, and productivity seemed to soar to new heights.

Entire corporations who had always stressed face-to-face work environments have relaxed the control of cubicle monitoring and empowered their workforce with company-provided equipment to work remotely. 2022 will be the year to determine what will be the balance between pre-pandemic work environments, and the new normal of empowered associates working remotely.